Customer Success Specialist - Toronto, Canada - Sesimi

Description

At Sesimi, we're revolutionizing the advertising industry, not by serving or selling ads, but by automating agencies.

We have rapidly expanded from our Australian roots into the United States and Canada, and now we're on the hunt for a dynamic and driven Customer Success Specialist to join our Toronto-based, North American team.

This isn't just any Customer Success role.

You will be a crucial member of our customer support team, assisting clients across the North American region in both English and French.

Your primary responsibility will be to foster strong relationships with our customers, ensuring their questions and concerns are addressed promptly and effectively.

Your collaborative spirit will also be valued as you work alongside our teams on the ground in North America to enhance customer satisfaction and contribute to team-driven projects.

Your role will be vital in upholding our reputation for excellent customer service as we continue to expand.

If you have a passion for improving processes through software, seeing customers succeed, and are willing to be hands-on in tools like Intercom and Aircall, then we're for you

What makes us different? You'll have direct contact with Senior team members to help shape the growth and vision of the company.

You'll be the vibrant first impression our clients encounter, bringing our brand's values to life with every interaction. This gives you a unique opportunity to make a real impact in a fast-growing software company. Are you ready to help us change the landscape of advertising? Come join Sesimi


The role:

• Serve as the primary contact for all customer inquiries, ensuring they have a seamless experience with our software across various communication channels.
• Uphold all Standard Service Level agreements.
• Facilitate enduser training sessions to bolster their understanding and proficiency with our system and client programs.
• Foster and maintain strong relationships with end users from key accounts in North America, in both the English and French languages.
• Address and resolve accountrelated issues, escalating them when necessary.
• Assist in the rollout and support of customerspecific programs.
• Continuously expand knowledge on our tailored customer programs, collaborating with and learning from team experts.

About you:

• Exceptional English listening, speaking and written communication skills.
• Exceptional French listening, speaking and written communication skills.
• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 12 years experience in a similar role.
• Demonstrated ability to communicate and collaborate effectively within a team and with daytoday users of an organization.
• Proven ability in handling multiple tasks simultaneously with an attention to detail.
• Experience in delivering clientfocused solutions based on customer needs.
• Experience and fundamental skills in the Microsoft Office suite, including Excel, PowerPoint (or Keynote).
• Experience with productivity tools such as Slack, Notion, Intercom, Google Workspace or their counterparts.

Working with Us:

• This is a hybrid position based in Downtown Toronto, where you'll collaborate closely with the team to learn, share, celebrate successes, and foster strong working relationships.
• This position operates on a 9am6pm, Monday to Friday schedule to cater to our North American clients' needs.
• We think differently. Our refreshing work values define a culture that benefits from a focus on wellbeing, learning and growth opportunities, career advancement with our international expansion and consistently high levels of employee engagement.
• Your wonderful colleagues will bring a diversity of thought and experience to the table and you'll enjoy a work environment where everyone is given a voice to speak up and contribute.

Salary:
$55,000.00-$65,000.00 per year


Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Account management: 3 years (required)

Language:

• English (required)
• Spanish (preferred)
• French (required)

Location:

• Toronto, ON M5J 2P1 (required)

Willingness to travel:

• 50% (required)

Work Location:
In person