Campus Administrator Registration Office and - New Westminster, Canada - Justice Institute of British Columbia

Justice Institute of British Columbia

Verified Company

New Westminster, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
May 11, 2023

Competition:
#23-34A

**APPLICATIONS ARE INVITED FOR THE FOLLOWING FULL-TIME REGULAR POSITION

Position:
Campus Administrator, Kelowna Campus (Position #

Division:
Registration Office and Student Services

Reporting To:
Associate Registrar

Justice Institute of British Columbia:

The Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training
to those who'll be there to support British Columbians and others around the world, when a life is at stake or when
health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture - supporting justice and public
safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security
and emergency management.

As a JIBC employee you'll play a role in our educational programming, which also includes complementary and related
areas of study - from conflict resolution, mediation, leadership and counselling, to cybersecurity, business intelligence,
and tactical criminal analysis - as well as applied research in the justice and public safety fields. Join our team and help
us prepare JIBC graduates to contribute to safer communities and a more just society.

Position Summary:

The Campus Administrator is responsible for the efficient and effective operation of the campus including coordinating,
leading, and implementing administrative functions in support of the JIBC academic plan with a regional focus. This is a
specialized administrative position assigned to a regional campus with responsibilities that span both applied technical
abilities and strong interpersonal skills. The incumbent will provide outstanding customer service with a focus on student
satisfaction. Additionally,the position is the first point of contact with neighbours, local businesses, and other stakeholders
and is responsible to uphold JIBC standards in order to promote and maintain good relations and the outstanding JIBC
reputation.

The position will provide expert local advice and guidance in planning for the campus to ensure an efficient timetable that
ensures high space utilization. This position can provide information about all JIBC programs and advice on how to apply
and register for courses. This position is also responsible for the facilitation of regular building maintenance, immediate
safety and security concerns, security services and work requests related to technology requirements. Additionally, this
position will be required to have effective working relationships with educational units, facilities, technology services and
others to ensure the safe and efficient operation of the campus.

Primary Responsibilities:

Coordinating the effective operation of the Campus (40%)

Implement, administer, and monitor campus policies and procedure to support the educational activity of the

campus;

Establish, monitor and modify office procedures and practices
Provide expert and local advice and guidance in the development of the campus educational plan;
Facilitate the smooth delivery of the campus timetable;
Provide administrative support to faculty and staff to ensure the effective operation of the campus and the

educational activity

Ensure campus operations comply with appropriate regulations, bylaws, and relevant codes
Analyze problems with students, faculty and staff to determine the root cause and a viable solution
Direct, monitor, supervise and evaluate the work of onsite contractors

Customer Service and Student Support (40%)

Provide support to students and ensure student satisfaction;
Deal with concerns from angry or upset students or community members and resolve as appropriate
Assist with registration and admissions questions for new or returning students;
Assist with technology related questions to ensure a seamless student experience;
Contribute to client satisfaction by ensuring a quick and appropriate response to complaints, concerns and

suggestions from staff, students and campus guests.

Maintains accurate records and participates in planning: (20%)

Provides input, as a team member, into the development and enhancement of business processes and

procedures that improve customer service and the efficiency of the department;

Maintains files, Colleague records and other records as appropriate;
Takes initiative to identify operational or departmental challenges and opportunities and make

recommendations for improvement;

Demonstrates a teambased orientation and contributes to teambased decisions;
Provides guidance and instruction to others as it pertains to departmental functions, processes, and policies;
Develops and maintains relationships with key departments, external communities and organizations, building a

network to keep up-to-date on changes relating to programs and to appropriately refer students.
***- Other related duties as ass