Technical Support Specialist II – FME Flow - Vancouver - Safe Software

    Safe Software
    Safe Software Vancouver

    22 hours ago

    Description

    Technical Support Specialist II – FME Flow

    Serve as a technical resource supporting complex customer environments and enterprise-scale deployments at Safe Software. This role requires deep product knowledge, strong analytical skills, and the ability to provide architectural guidance.

    Duties:

    • Investigate and resolve highly complex technical issues in collaboration with Customer Experience and Development teams.
    • Advise customers on FME Flow architecture, deployment strategies, and ecosystem integrations.
    • Support enterprise-level implementations across cloud, containerized, and on-premises environments.

    This role participates in a rotating on-call schedule to provide technical support outside of regular business hours. On-call duties may include responding to escalated support issues during evenings, weekends, and statutory holidays.
    A stipend is provided for each on-call rotation, and employees who are called in to perform work will receive a minimum of 4 hours' pay per call-in.

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