clerk, hotel front desk - Winnipeg, Canada - St. Boniface Hotel

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    Description
    • Education: Secondary (high) school graduation certificate
    • Experience: 7 months to less than 1 year
    • or equivalent experience
    • Work setting

    • Hotel, motel, resort
    • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Investigate and resolve complaints and claims
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Perform light housekeeping and cleaning duties
    • Provide customer service
    • Computer and technology knowledge

    • Word processing software
    • Computerized bookkeeping system
    • Central reservation system (CRS)
    • Spreadsheet
    • Internet
    • Transportation/travel information

    • Public transportation is available
    • Work conditions and physical capabilities

    • Attention to detail
    • Standing for extended periods
    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 hours per week