Guest Service Supervisor - Dartmouth, Canada - Holiday Inn Express Halifax/Dartmouth

Holiday Inn Express Halifax/Dartmouth

Verified Company

Dartmouth, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This position requires primarily evenings and weekend shifts.
WHAT'S THE JOB?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Services Supervisor, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.

You'll also create the warm atmosphere that makes our guests feel at home in any location.

As a supervisor, you'll be coaching and mentoring the Front Office team by creating an environment of contagious learning and job fulfilment in a positive working environment.

YOUR DAY-TO-DAY

Be the warm welcome that kicks off a memorable guest experience.
Acknowledge Rewards Club members and returning guests, in person or on the phone.
Take and manage guest bookings, upselling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out take IDs, hand out room keys, and control and release safety deposit boxes.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day's schedule.
Jump into other duties when your colleagues need your help.
Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns.
Coaching and mentoring the Front Office team by creating an environment of contagious learning and job fulfilment in a positive working environment.
Committing to guest satisfaction through consistent follow up on all guest satisfaction issues; delivering outstanding service recovery.
Onsite contact for Front Office IT systems, responsible for ensuring all systems are operational.
Overseeing the daily operations of the Front Office, managing arrivals, departures, group and tour needs, along with balancing room inventory and achieving rate.
Leading the achievement of the department's revenue goals through training, motivation, promotion and incentives in pursuit of our room upsell and parking targets.
Strong and effective communication with all other departments; partnering to ensure propertywide service standards for our guests.

WHAT WE NEED FROM YOU

Communication skills guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language extra language skills would be great, but not essential.
Literate and techsavvy you'll need a good grasp of reading, writing, basic maths and computers.
Flexibility evenings, weekends and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience ideally, you'll have spent at least two years in a front desk or guest service position.
Strength sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kne

Salary:
$15.00 per hour

Benefits: