Customer Service Representative - East Garafraxa, Canada - Tire Discounter Group Inc.

Tire Discounter Group Inc.

Verified Company

East Garafraxa, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Tire Discounter Group (TDG) is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our240,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72 Independent retail stores under the TDG banner known as our Dealer Network, throughout Ontario. From humble beginnings, Tire Discounter Group has never wavered from the core values of providing quality products, great value, and exceptional service.

Requirements:

12 years of experience in a call center environment
Tire industry experience an asset
Strong customer service and troubleshooting skills
Exceptional conflict resolution, negotiation, and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse client pool
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel and Outlook
Proven data entry and typing skills
Strong work ethic and positive team attitude

Job Duties:

Receives and manages calls from customers regarding TDG's product line in a call center environment
Record and update customer information, in and out calls, follow up, track next actions in system
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up
Communicates with customers in a professional manner on a oneonone basis to identify and asses customer needs, to promote and maintain customer satisfaction
Proactively ensure customer's demands and satisfactions are met or exceeded
Build sustainable relationships and trust with customer accounts through open and interactive communication
Open new customer accounts by recording account information. Maintains customer records by updating account information.
Generate sales leads when possible and report to Business Development Managers
Liaison between all internal functions including BDM's and credit department to ensure cohesive and optimal performance
Ensure Business Development Managers are informed of all unresolved complaints/inquiries
Meet personal/customer service team targets and call handling quotas

TDG strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all of its team members.

TDG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please notify us and we will work with you to meet your needs.

Job Types:
Full-time, Permanent

Benefits: