Senior Manager, HR Contact Center - Toronto, Ontario

We are seeking a senior leader to build and operationalize conversational AI and contact center automation across voice and digital channels. · Assess automation use cases and recommend appropriate patterns (deterministic, generative, hybrid) · Establish and run sustainment proce ...

We are seeking a senior leader to build and operationalize conversational AI and contact center automation across voice and digital channels. · ...

We are seeking a Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for creating an exceptional customer experience with every client interaction and contributing to the ongoing improvement of the overall customer experienc ...

We are looking for a skilled NICE Contact Center Consultant to design, implement, and optimize NICE CXone solutions. · ...

We are seeking a Bilingual Contact Center Representative to join our team at TD Bank. As a representative, you will be responsible for creating an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer exper ...

+We are looking for a skilled NICE Contact Center Consultant to design, implement, and optimize NICE CXone solutions. · +Configure and deploy NICE CXone (ACD, IVR/IVA, Studio, Omnichannel). · Implement and support NICE WFM, QM, and Analytics. · Analyze business needs and provide ...

We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. · Create an exceptional customer experience with every client interaction · ...

We are seeking an experienced Contact Center - Consulting Lead to drive large-scale enterprise transformation initiatives. · CX Transformation Leadership · Lead end-to-end CX transformation engagements, from discovery and design through implementation and value realization. · ...

We are looking for a Supervisor Trading to join our Qtrade Direct Investing team. · The Supervisor Trading is responsible for leading the Qtrade Investment Representatives (IR), ensuring delivery of customer service excellence. · ...

We're looking for a Supervisor Trading to join our Qtrade Direct Investing team. The Supervisor Trading is responsible for leading the Qtrade Investment Representatives (IR), ensuring delivery of customer service excellence. · Cultivate a team of customer service experience Inves ...

We're looking for a Supervisor Trading to join our Qtrade Direct Investing team. · Reporting to the Senior Manager, Client Solutions, the Supervisor Trading is responsible for leading the Qtrade Investment Representatives (IR), ensuring delivery of customer service excellence. · ...

We are looking for friendly, reliable, and customer-focused Customer Service Representatives to join our Contact Center team. · ...

We are hiring a Learning & Development Specialist to ensure our Contact Centre staff have the knowledge and skills needed to provide exceptional service to our Members. · ...

We're seeking a versatile Project Manager to take charge of the planning, implementation, and successful completion of Global Contact Center initiatives at Manulife. · In this position, you'll work closely with complementary teams to advance projects—on schedule · , within financ ...

L'employé sera la voix de TD, il devra comprendre les besoins des clients et leur offrir un service client exceptionnel. · ...

We are seeking an experienced Contact Center - Consulting Lead to drive large-scale enterprise transformation initiatives.This role is ideal for a candidate with strong consulting experience and functional knowledge of CX transformation levers. · ...

The Senior Manager North American HR Contact Centre will oversee high volume multi channel operation supporting employees across Canada U.S with HR inquiries programs processes. · Oversee day-to day service delivery own end to end HR contact center operations across North America ...

We are looking for a Technical Architect with expertise in AI Contact Center solutions. The ideal candidate will have experience in designing and delivering contact center solutions using Genesys Cloud and other technologies. · ...

The candidate is an accomplished expert in architecture, design and delivery of contact center solutions. · We provide a supportive and inclusive community where all team members can succeed. · ...

We are hiring a Learning and Development Specialist to ensure our Contact Centre staff have the knowledge and skills needed to provide exceptional service to our Members. · The successful candidate will partner training teams and vendors to ensure learning materials and programs ...