Data Analyst - North York, Canada - IMG Logistics Inc

IMG Logistics Inc

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

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Description

The DSM Tracking & Reporting Analyst is responsible for validating all DSM projects, savings costs and incentives. This position helps account for DSM results, authenticate and process customer incentive payments

Specific Accountabilities:

Process DSM projects in CRM and prepare Accounts Payable (A/P) batches by validating vendor information and customer incentive payments. Manage return cheque and replacement cheque process between Customers, Account Managers and A/P.
Resolve customer & service provider inquiries and complaints for outstanding claims.
Liaison with internal and external stakeholders for resolving outstanding issues, discrepancies with project submissions and minimizing DNQ's (Do not qualify) in order to maximize shareholder incentive.
Maximize the tracking and reporting functionalities of T&R system of record to readily provide assistance to internal users and assist in enhancements and business requests.
Assist in maintaining uptodate Tracking & Reporting related process documentation.

Scope/Dimensions:

Processes: Ensure processes are followed and updated to meet Evaluation requirements.
Communication: Provide excellent customer service to internal stakeholders and support external communication to the customer.

Contact / Working Relationships:

Internal: Energy Solutions Advisors, Business Intelligence, DSM Business Solutions, Customer Care, Accounts Payable
External: Third parties that may partner or collaborate with the applicable conservation programs (i.e. Service Organizations, Energy Advisors, etc.)

Knowledge, Skills and Abilities:

Required:

Strong analytical skills and the ability to provide suggestions on process improvement.
Postsecondary education in business or a related quantitative discipline or equivalent work experience
Proficiency in MS Office; in particular strong Excel skills needed (proficiency in basic formulas and pivot tables)
Strong overall computer skills and ability to work on CRM related platforms, understand data structure and be able to query data for reporting
Strong interpersonal skills including the ability to work in a crossfunctional environment
Detail oriented with proven ability to manage multiple processes, handle competing priorities and while ensuring deadlines are met
Proven ability to work collaboratively with others in a strong team environment
Demonstrates initiative, selfconfidence and a strong work ethic

Preferred:

13 years of proven analytical work experience
Practical background knowledge in energy conservation program delivery

Working Conditions:

This position requires light physical effort.
The position has a potential for light travel (mínimal)
This position requires normal visual / sensory effort.
This position typically operates in an office work environment

Hybrid Model:
In-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)

Job Type:
Fixed term contract

Contract length: 6 months

Salary:
$32.00 per hour

Benefits: