Switchboard Attendant - Mississauga, Canada - Trillium Health Partners

Trillium Health Partners

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Position:
Switchboard Attendant

Department:
Information Services

Posting ID:

Role Level:
AC02 ($20.15 to $25.19)

Status:
Temporary Part Time ( 6 months)

Site:
Mississauga /Credit Valley Hospital

Shifts:
Rotating 5pm-10pm Mon-Fri with alternating weekend night shifts(11pm-7am) every other week

Posting:
July 4,2023

Internal Deadline:
July 11,2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber.

Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission
:
A New Kind of Health Care for a Healthier Community

Our Values
:
Compassion, Excellence, Courage

Our Goals
:
Quality, Access, Sustainability

Our Enablers
:
People, Education, Innovation, Research
**To be noted, this is a 24/7 environment, with rotating shift work. This is a high stress, rapid paced role requiring excellent communication skills & concentration in emergency situations, for extended periods of time.

QUALIFICATIONS

Grade 12 education or equivalent required
Related experience working in a switchboard, preferably in a healthcare setting is an asset
Knowledge and skills using computers including Windows based systems at an intermediate level is required: MS Office (Outlook, Word, Excel), internet and intranet searches
Proficiency in keyboarding
Knowledge and familiarity with hospital terminology, services, and processes is preferred
Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
Comfortable using a Public Address system (making overhead announcements with clear pronunciation during emergency situations)
Welldeveloped organizational skills with the ability to work independently in a fastpaced environment and prioritize tasks appropriately
Strong work performance and attendance record are essential
Ability to maintain composure while performing multiple tasks in often high stress situations
Ability to work in an enclosed shared space, with loud audible & visual alarms a must

RESPONSIBILITIES

Operate a computerized telephone console and public address system (used for calling emergency codes to overhead speakers)
Monitor various alarms (site dependant) such as fire panels, medical gas alarms and building alarms, elevator entrapment
Respond & process all Emergency Codes following hospital policies & procedures
The ability to adjust from a life and death emergency situation to a routine inquiry, while still treating all callers with the same level of professionalism and respect is a must.
Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
Answer main hospital internal lines, external lines and emergency lines requiring various skill sets with ability to prioritize emergency calls & locating calls for professional staff
Efficiently process/escalate calls in an accurate and courteous manner
Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers
Ability to perform overhead announcements for routine and emergency requests in a calm, clear and concise manner
Provide pager support for pager users (trouble shooting, battery changes, loanerpagers)
Maintains accurate documentation and record of daily activities through logs & stats
Update oncall schedules for immediate changes, after hours, holidays & Stats
Performs daily quality assurance pager testing, and assists with fire drills and fire bell testing
Participates in the orientation and training of new employees
Provides administrative support for departmental activities and other duties as assigned by the Manager/Admin Leads

To pursue this career opportunity, please visit our website:
Where these factors are relatively equal seniority shall govern providing the successful applicant.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.