Field Service Technician Ii - Moncton, Canada - Enersys

Enersys

Verified Company

Moncton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Learn More About Our Company

Job Purpose:

Essential Duties and Responsibilities:

Travel to customer sites to install, repair, and perform preventative maintenance to customer's equipment
Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
Operates material handling equipment per OSHA requirements
Maintains a safe, orderly, and clean working environment
Maintains records of performance reports
Interacts with all levels of people, both inside and outside the company
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Provides the highest quality of service possible in order to assure customer satisfaction
Generates substantial annual revenues
Functions without direct supervision
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Completes compliance and jobspecific training
Replaces defective parts, reassembles and repairs batteries and related equipment; Installs new equipment at customer's facility to ensure full functionality according to specifications
Provides onsite technical assistance to help troubleshoot and repair equipment
Completes timely reporting of all activities including service reports, expense reports, quality alerts and maintenance reports to the company
Is directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment

Qualifications:

Minimum Qualifications

46 years of previous customer service experience in field support
Basic knowledge of Microsoft Office and the Internet
Basic mechanical aptitude
Previous experience working with hand and power tools
Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
Able to solve simple equations
Experience should be substantively in the Electrical related field
High School Diploma or equivalent

Preferred Qualifications

A basic electrical understanding
The use of test equipment and reading schematics
Handson job experience
Experience should be substantively in the Electrical related field

where applicable

General Job Requirements:

Must be able and willing to do overnight travel
Must be able and willing to operate a forklift.
This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
Must be able to differentiate colors.
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
Must be able to stand for long periods of time
Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
Must be able and willing to be oncall.
Must be able and willing to wear a respirator.
Must be able and willing to work overtime.
Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
Risk of electrical shock.
This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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