ROC Monitoring Analyst
20 hours ago
Job description
ROC Monitoring Analyst
Position Type:
Full-time
Location:
Remote within Canada
Employer Description
Eneon is a leading Battery Energy Storage System (BESS) company and one of the fastest growing in the renewable energy and energy management industries. We are a tight-knit team of seasoned professionals who design, engineer, build, and integrate premium BESS solutions across North America.
Eneon is an opportunity to hit the ground running with a growing organization, to be a part of its growth, and to help drive the global energy transformation at large. Eneon is also an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe diverse teams and diverse perspectives lead to better outcomes and breakthrough thinking, which are differentiators in any business and fundamental to our long-term success.
Position Description
The ROC Monitoring Analyst provides first-line monitoring and event triage for Eneon's managed BESS assets, ensuring alarms/events are translated into timely, consistent, and well-documented actions with clear escalation and customer communication. The role supports a predictable monitoring operation through strong documentation, data quality, and workflow traceability from event to action to resolution and evidence.
Key responsibilities include:
- Alarm/event monitoring & triage: Monitor SCADA/EMS alarms and operational events during coverage hours; validate, classify, and triage per ROC playbooks and quality standards.
- Ticket/work order management: Create, update, and close tickets/work orders in the work management system with correct prioritization, clear notes, and required closeout fields/evidence.
- Escalation & dispatch coordination: Follow defined escalation paths; coordinate dispatch with Field Services; manage handoffs and maintain a clear timeline of actions taken.
- Customer communications: Provide consistent customer updates aligned to monitoring communication standards; maintain incident/shift logs and ensure communications are documented in the system of record.
- Operational documentation & evidence: Attach screenshots, logs, notes, and other evidence to support auditability, customer questions/disputes, and contractual performance obligations.
- Data quality & reporting support: Ensure events have complete and accurate classification (closure reason, outage category, repeat-event tags) to enable KPI reporting and continuous improvement.
- Repeat-event reduction support: Flag nuisance alarms and repeat drivers; support root-cause follow-up by compiling timelines/evidence and tracking corrective actions to closure.
Required Qualifications
- Experience in a ROC/NOC/control room or operations support environment; comfortable monitoring live systems and managing multiple concurrent events.
- Working knowledge of SCADA/EMS concepts, alarm handling, and operational risk basics.
- Strong documentation habits and comfort following SOPs/playbooks with consistent execution.
- Clear written and verbal communicator; able to support escalations and customer-facing updates professionally.
- Comfortable using ticketing/CMMS tools; able to maintain clean data for reporting and improvement.
- BESS/renewables familiarity is an asset.
Thank you for your interest in a career at Eneon
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