- Develop, support, and update application configurations, interfaces, data, and reports, and proactively monitor and maintain the software infrastructure
- Work closely with support personnel and end users to provide tier two and three technical application support to ensure application performance, accessibility and utility
- Provide ongoing application support and monitoring
- Design, develop and configure application databases, services and solutions
- 3 years of experience providing technical support of clinical and business applications
- A post-secondary diploma in computer science, systems engineering or related field from an accredited post-secondary educational institution
- An undergraduate degree in computer science is an asset
- Demonstrated leadership capabilities at the staff level. Shared Health has adopted the framework.
- Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization, and to lift and carry items of up to approximately 10 kg
- Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled
- Travel throughout the province requiring a valid Manitoba driver's license and use of a personal motor vehicle
- Must be able to work flexible hours to accommodate the service requirements of source system and client organizations and support our 24/7/, province-wide client needs through scheduled overtime and on call work as required
Application Support Analyst 2 - Manitoba, Canada - Shared Health
Description
Position Overview
Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.
We have positions available in our application support analyst 2 (ASA2) job. ASA2 positions may be assigned across Digital Health. However, we are currently seeking applicants in Clinical Digital Solutions which supports the introduction, use, optimization, integration and sustainment of effective clinical informatics and digital health processes, systems, services, and technologies.
Reporting to a supervisor, the ASA2 will coordinate and resolve application support issues, fulfill service requests, and assist in deploying systems, interfaces and services. ASA2s:
Experience
Education (Degree/Diploma/Certificate)
An equivalent combination of relevant training and experience may be considered.
Qualifications and Skills
Physical Requirements