Director of Customer Care - Toronto, ON
2 days ago

Job summary
Our client a prominent real estate developer in downtown Toronto is seeking a Director of Customer Service to lead elevate their customer experience division This company is known for its innovative residential communities and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through post-occupancy
As the Director of Customer Service you will play a critical role in building managing a customer-focused team while developing processes procedures that align with industry standards including TARION Warranty Program Pre-Delivery Inspection PDI process You ll collaborate across departments to ensure seamless transition from development occupancy focus enhancing overall customer experience
The Role As Director Customer Service you will build manage team set high standards performance oversee customer journey purchase post-occupancy addressing escalated issues improving satisfaction Develop implement processes ensure TARION PDI compliance Work cross-functionally sales operations construction teams support smooth homeowner transition Identify opportunities continuous improvement delivery best practices Report metrics related satisfaction quality What You Bring Proven leadership experience service ideally residential real estate sector Strong understanding TARION Warranty PDI processes Ability setup teams procedures scratch Exceptional communication problem-solving leadership skills Data-driven mindset Why This Opportunity Join leading company committed building vibrant communities Competitive compensation benefits Chance shape lead key department organization Work collaborative supportive environment downtown Toronto
Job description
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