Service Writer/advisor - Langley, Canada - Harbour International Trucks

Harbour International Trucks

Verified Company

Langley, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Langley, BC location is hiring a Service Writer.

What we offer:

Competitive salary plus bonus program
Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance
Company match RRSP program
Flexible Safety Allowance
Best in class vacation program
Comprehensive OEM level training program
Opportunity for advancement in a strong dealership network

What is the Job?
The Service Writer is the service customers first point of contact with the dealership.

Their primary responsibilities include scheduling customer repairs, providing accurate & timely communication throughout the repair and finalizing the repair order at job completion.

The Service Writer works closely with the Service Team Lead and Service Manager to ensure customer satisfaction through communication and successful management of the repair.

Duties and Responsibilities:

Provide prompt, courteous and accurate service to customers
Book service appointments
Open and close work orders within the required time frame
Handle incoming phone calls in a professional manner
Deal with customer issues, requests, questions and complaints in a timely manner
Work closely with the Service Manager and Service Team Leads for smooth operations of the shop as per Company processes and guidelines
Accurately record customers' truck problems and repair requests
Keep customers updated regularly regarding ongoing repairs
Gain knowledge of warranty policies & practices
Participate in any technical or development training that is made available
Perform other duties as required by the Service Manager
Perform the role in a professional manner that aligns with the Company's' values and ideals

Who we are:

Harbour International Trucks is apart of the Diamond/Harbour Group. We are an International Truck dealership network with locations in Alberta, BC and Saskatchewan.

Our Service division provides our valued customers with trained experienced mechanics to perform quality repairs and maintenance in timely manner.

We are proud to offer our customers a variety of products and services ranging from trucks, trailers, school buses, leasing options and parts & service.

With our vast dealership network and extensive product lines, we are a one-stop solution to keep our customers business moving.

What you need:

Previous Service Writer or Service Appointment Coordinator experience is required
Excellent customer service skills
Strong written and verbal communication skills
Excellent computer skills; including Microsoft Word and Excel
Organized and a motivated team player
Able to multitask and prioritize your work
Able to work a variety of shifts, including evenings and weekends
Previous CDK/ADP experience is an asset