Technical Analyst 4-support - Québec, Canada - Oracle

Oracle

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Technical Analyst 4-Support-230001R0

Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications

An Oracle Principal Weblogic and / SOA administrator is expected to possess strong infrastructure and consulting skills and contribute to the Middle-ware infrastructure setup, installation, configuration and support.

This will be one customer specific position to begin with as the resource will focus and provide extensive support to a critical customer with their Products, Projects & Production environments.

Responsibilities:

Middleware environment administration (Install, configure, migrations, tuning, patching, administration & monitoring) on any Middleware platform such as Oracle.
Identify and quickly escalate potential issues with solution design, packaged software, client resources, or anything else that impacts your ability to deliver according to expectations.
Patch, clone

Required Knowledge & skills:

A minimum of 8 years handson experience in Infrastructure installation, configuration and support with emphasis on Middleware Infrastructure.
Experience in provisioning and maintaining environments in any cloud platform like Oracle, Azure, AWS or Google.
Administering WebLogic servers.
Administering Oracle SOA Suite.
Strong DBA administration skills, preferrably Oracle DB.
Strong knowledge of Unix and experience in shell scripting
Working knowledge of Database Server products

Preferred Knowledge & skills:

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Services may be frequently provided by on-site customer visits.

Job:
Support

Location:
CA-CA,Canada-MONTRÉAL

Other Locations:
CA-CA,Canada-Toronto

Job Type:
Regular Employee Hire

Organization:
Oracle