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    • Cash Manager - Calgary, AB - Shoppers Drug Mart

    Shoppers Drug Mart
    Shoppers Drug Mart Calgary, AB

    2 weeks ago

    Shoppers Drug Mart background
    Description

    The Cash Manager is responsible for overseeing the resources of the Cash Department. This includes human, physical, and financial aspects. The position involves interacting with other store departments to achieve store objectives and delivering exceptional customer service.

    Duties & Responsibilities:

    Human Resources:

    • Leverages leadership skills to ensure cashier staff aligns with CORE Values.
    • Conducts interviews and recommends candidates for hiring cashiers.
    • Maintains compliance with Store Standards among cashiers.
    • Schedules cashier staff hours, days off, and vacations within established guidelines.
    • Provides training and ongoing coaching to employees in job functions.
    • Assists with performance reviews of cashier staff in conjunction with the FSM.

    Customer Service:

    • Promotes exceptional customer service beyond expectations.
    • Ensures employees present a proper image to the public according to Uniform Policy and Dress Code Guidelines.
    • Answers inquiries and resolves customer complaints according to guidelines.
    • Maintains telephone etiquette at all times.
    • Implements applicable marketing programs.
    • Ensures cashiers ask for PC Optimum Card during each transaction.
    • Tracks cashiers' performance using the PC Optimum and email capture by cashier ID report available on the In-Store Web.
    • Ensures adherence to regulations on sale of tobacco, lottery, bus tickets, etc.
    • Promotes company initiatives, including PC Optimum, fundraising with customers and employees.
    • Is responsible for cash-focused promotions/offers, reconciles and returns bonus cards, ensures cashiers are scanning cards.
    • Ensures all cashiers are aware of weekly promotions and scanning code of practice.
    • Purchases stamps from post office stores (Stores without a PO).
    • Ensures lottery trays are to standard, locked, follow legislative lottery policy.

    Operations:

    • Maintains and controls the cash registers in the store according to policies and procedures.
    • Works with FSM to ensure pricing and ticketing of all merchandise is correct.
    • Ensures photofinishing programs, policies, and procedures are implemented and followed.

    Financial:

    • Performs clerical/banking duties under the direction of the Store Administrator.
    • Assists with all coin orders, resolves discrepancies with cash and coin orders.
    • Maintains cash office/safe following Store Standards.
    • Prints cash over/short weekly; identifies and investigates variances.
    • Knowledge of charge accounts as applicable.

    Loss Prevention:

    • Ensures all loss prevention systems and procedures are performed according to Standards.
    • Ensures procedures regarding parcel checks are adhered to.

    Marketing and Merchandising:

    • Creates and maintains proper displays to reflect seasonal, promotional programs, items of the week, bar of the month, IMU, front cash, drink cooler (if applicable).
    • Works with Front Store Manager to ensure signing in the Store reflects current programs, policies, and procedures.
    • Plans, organizes, and supports all promotions in co-operation with other members of the Management Team.

    General:

    • Assumes any other responsibilities assigned by the Associate-Owner or FSM.
    • Responsible for overall image for area behind the cash and cash office.
    • Cooks and motivates employees.
    • Maintains confidentiality in all matters pertaining to Shoppers Drug Mart and its operation.
    • Ensures that standards of housekeeping and image are maintained.

    Qualifications:

    Planning, Judgement and Decision Making:

    • Independent thinking and decision making when dealing with issues related to customer's requests.
    • Judgment & decisions would be made based on ability to ask the right questions leading to appropriate solutions.
    • This position requires the ability to act upon tasks and goals outlined by management.

    Experience:

    • Supervisory and labour management experience.
    • Experience with retail/grocery and cash handling.
    • Superior interpersonal skills.
    • Efficient time management ability.
    • Financial analysis ability.
    • Strong verbal and written communication skills.
    • Effective organization and planning skills.
    • Computer literacy.
    • Commitment to providing exceptional customer service.

    Working Conditions:

    • Ability to work flexible shifts which may include nights and weekends.

    Physical Requirements:

    • Ability to lift up to 50 pounds.
    • Ability to climb ladder.
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