Customer Service Representative - Toronto, Canada - Dawn InfoTek Inc.

Dawn InfoTek Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of
Foreign Currency Cash Team Analyst/ Customer Service to join our dynamic team for our client, one of the major banks.

Location Address:
North York (on-site for the first 1 month for training, then once a month in office)

Contract Duration: 12 months

Scheduled Hours:
Monday to Friday - 8am-4pm, 9am-5pm or 10am-6pm (Expected to work Saturdays once a month)

Typical Day in Role:

Reporting to Manager, Cash Processing and Support.
Booking currency rates for customers.
Buying and selling currencies from branch staff.
Inventory for branch network.
Taking orders to two cash requests.
Book rates accordingly and communicate to third party provider to send that rate out to the Bank.
This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs.

1) 1+ years of experience in a
customer service-related position.
2) 1+ years of experience of
phone customer support - preferably within the financial transactions space.
3) Experience probing and identifying customers ask - problem solving and analytical thinking demonstrated in recent project or position.

Nice-To-Have Skills:

Prior
banking FI experience.
Experience with
foreign currency orders (worked for an exchange bureau or currency exchange in the past).
Experience with
general ledgers, cash orders or any accounting skills would be asset.

Soft Skills:

Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone.
Basic ability to work independently and manage one's time.
Strong multitasking skills as they will be on the phone and inputting order simultaneously.
Empathetic to stressful workloads.

Job Type:
Fixed term contract

Contract length: 12 months

Salary:
$20.00-$24.00 per hour

Schedule:

Monday to Friday

Experience:

- customer service-related position: 1 year (required)
- phone customer support: 1 year (required)
- foreign currency orders: 1 year (preferred)
- general ledgers, cash orders: 1 year (preferred)

Work Location:
Hybrid remote in Toronto, ON M3C 0N5