Business Development Coordinator - Surrey, Canada - White Rock Dodge
Description
Do you have what it takes to join one of Canada's Best Managed Companies?
White Rock Dodge, is seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as a Full-time Business Development Coordinator.
If you are looking to join a fun environment and a company that supports your growth, this is the role for
YOU
About the Role
The Business Development Coordinator initiates automotive services and repairs by utilizing both phone and internet strategies.
Schedule:
Full-Time -
Monday to Friday
Remuneration:
Competitive base salary plus bonus
Primary Duties and Responsibilities:
- Efficiently helps customers (internal and external) with the highest level of service
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to service advisors and/or technicians
- Generates service appointments by following the TAG's retention and Business development program
- Services all allocated sales/service inquiries in a prompt and effective fashion
- Prepares a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers
- Conducts after service follow up calls
- Communicates customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
- Remains abreast on all manufacturer maintenance schedules, updates and outstanding recalls
Qualifications:
- Previous experience as an Automotive Appointment Coordinator is preferred but not required
- A proven track record of success in sales and customer service
- Excellent interpersonal and relationshipbuilding skills
- Strong communication skills
- Excellent customer service skills
- Computer skills with proficiency in Microsoft Office
About Us
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia.
We have recently been recognized as one of
Canada's Best Managed Companies and have been awarded the
Canadian Automotive Industry Laureate Award for Business Innovation.
Our business is a people business, and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Careers with Trotman Auto Group provide:
- In-house training from our exclusive TAG University and TAG Leadership Academy
- Among the best pay in the automotive industry
- Great benefits for fulltime employees
- Advancement within TAG
- Closeknit team and exciting environment
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