Customer Service Representative - Calgary, Canada - BGE Indoor Air Quality Solutions Ltd.

BGE Indoor Air Quality Solutions Ltd.

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you want to work for a company that safely delivers clean, healthy indoor air environments? Do you encompass and live our core values of: Together we are Better, Striving for Excellence, and Be the Experts?

BGE provides services and products to organizations that care about clean air.

Through its focus on strong customer relationships and an integrated service and product offering, BGE delivers industry knowledge and technical and advisory support, enabling organizations to safely build and maintain clean, healthy indoor air environments.

Job title:
Customer Service Representative

Hours of Work:
Monday to Friday, 7:30 am to 4:30 pm with a 1 hour unpaid lunch break.

Tasks, duties and responsibilities:

Greet customers and assist them with order pickup or placing orders
Provide product consultation and direction to customers
Log sales processed, price and delivery quotes
Receive orders and ensure that the orders are processed in a timely manner, coordinating with warehouse personnel as required
Communicate with customers regarding order status and questions
Monitor and followup with appropriate department regarding delayed orders
Contact Purchasing for price and delivery on nonstock or special order items
Advise sales team of issues or potential problems with their respective accounts
Complete all Return Goods Authorization report and forward to Invoicing
Accurately enter orders
Liaise with various departments for pricing and delivery of product
Keep customer service area organized and tidy at all times
Cross train to assist or fill for other positions as needed
Update customer contact information and filter lists
Ensure all delivery of freight charges are billed out or charged against the customer's sales order
Order inventory for items stocked for specific customer in addition to media rolls required in stock as per shipping departments
Other duties as assigned

Physical requirements:
Standing; walking; bending; dusty environments; exposure to extreme temperatures, heights, noise and lifting up to 23kg (50lbs)

Knowledge, skills, abilities and other competencies:

Team player
Excellent customer service, organizational, interpersonal and communication skills.
Proficiency with computers and MS Office.
Excellent communications skills, both verbal and written.
Strong organizational and problem solving skills.
Adaptable and Selfmotivated.
Ability to take direction in a team environment and work well independently
Enthusiastic and exhibits a positive attitude and desire to succeed.

What we offer: