- Primary point of contact for all IT support requests, resolving issues where possible and escalating when needed.
- Manage and log support tickets in Salesforce, ensuring prompt resolution.
- Administer user accounts, including onboarding, password resets, and access management.
- Provide Microsoft 365 and SharePoint support to end users.
- Troubleshoot hardware, software, and connectivity issues, including printers and Bluetooth devices.
- Maintain hardware inventory and ensure accurate tracking of IT assets.
- Install application updates and patches as required.
- Assist with IT projects and process improvements to support business needs.
- Ensure proper documentation of IT systems, processes, and support resolutions.
- Post-secondary diploma or degree in a technology-related field preferred.
- Minimum 5 years of IT support experience, ideally in a Microsoft-based environment.
- Strong hands-on experience with Microsoft 365, SharePoint, and Windows troubleshooting.
- Ability to resolve login, password, and access-related issues efficiently.
- Experience troubleshooting printers, hardware, and peripheral device issues.
- Salesforce experience is a plus.
- Strong problem-solving and analytical skills with attention to detail.
- Excellent communication skills, capable of explaining technical concepts to non-technical users.
- Ability to work independently.
- Detail-oriented and proactive, with a strong focus on documentation and process improvement.
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IT Support Analyst (ID#4823) - Vancouver - New Value Solutions
Description
New Value Solutions, a national IT consulting company, is seeking an IT Support Analyst to provide Tier 1 support, including user administration, hardware management, and IT documentation. The ideal candidate is a proactive problem-solver with a strong troubleshooting mindset who thrives in a fast-paced environment. This role requires someone who takes initiative, delivers high-quality IT support independently, and is eager to learn and adapt to existing processes.
Responsibilities
Requirements
If you are available to work onsite in Vancouver, BC, are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.
The hourly rate range for this position is $30 - $35, with the final rate based on consultant experience and fit for the role.
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Support Analyst
Only for registered members Vancouver, British Columbia
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Support Analyst
Only for registered members Vancouver, British Columbia
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IT Support Analyst
Only for registered members Vancouver, British Columbia
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Support Analyst
Only for registered members Vancouver
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IT Support Analyst
Only for registered members Vancouver
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Support Analyst
Only for registered members Vancouver
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Alta Technical Support Analyst
Only for registered members Vancouver
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IT Support Analyst
Only for registered members Vancouver, BC
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Functional Support Analyst
Only for registered members Vancouver, BC
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Application Support Analyst
Only for registered members Vancouver, British Columbia
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Chatbot Support Analyst
Only for registered members Vancouver, BC
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Senior Support Analyst
Only for registered members Vancouver, BC
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Associate Support Analyst
Only for registered members Vancouver, BC
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Application Support Analyst
Full time Only for registered members Vancouver
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Technical Support Analyst
Only for registered members Greater Vancouver Metropolitan Area
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Production Support Analyst
Only for registered members Vancouver, British Columbia
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Functional Support Analyst
Full time Only for registered members Vancouver
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Application Support Analyst
Only for registered members Vancouver
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Technical Support Analyst
Full time Only for registered members Vancouver
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Technical Support Analyst
Only for registered members Vancouver, Canada
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IT Senior Support Analyst
Only for registered members Vancouver