Customer Success Manager - Ottawa, Canada - Diakoniestationen Essen gGmbH
2 weeks ago
Description
Key responsibilities for the role include:
- Executing account growth plans Conduct consultative growth calls and meetings by phone, and video
- Prioritizing contact management Identifying key influencers and decision makers
- Discovering methods of increasing client engagement
- Sharing client feedback with product and marketing teams to prioritize new features
- Collaborating with sales, marketing and product teams to achieve brand consistency and increase revenue.
Qualifications/Requirements:
- Positive energy to manage multiple clients while looking for new opportunities. Adaptability/flexible enjoys doing work that requires shifts in direction
- Excellent verbal and written communication skills.
- Ability to understand client needs and handle the negotiation process.
- Strong time management skills.
- Computer skills, Google Suite and CRM software
Job Types:
Full-time, Part-time
Salary:
$15.50-$34.47 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location:
On the road
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