Manager, Practice Review Administrator - Vancouver, Canada - Chartered Professional Accountants of British Columbia

Chartered Professional Accountants of British Columbia

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Manager, Practice Review Administration

Reports To:
Director, Practice Review

Contract Type:
Indefinite, Full Time

_The Chartered Professional Accountants of British Columbia (CPABC)__ is seeking a customer focused, _
- detail oriented, and collaborative individual with strong interpersonal skills for the position of Manager, _

Practice Review Administration. We are proud and honoured to have been recognized as one of BC's Top _
Employers for a fifth consecutive year in 2024. Come join a high performing and collaborative network of _

Job Summary
Reporting to the Director, Practice Review, the Manager, Practice Review Administration is responsible
for managing and coordinating the administrative requirements of the Practice Review program, which
also includes acting as the department lead on the Practice Review System ("PRS") software. This role
will also oversee a small team of direct reports and provide feedback, training, and coaching to these staff
members.

Key Responsibilities:

Practice Review Administration

Develop, implement, and maintain processes to ensure that pre

- and post-practice review

administrative requirements are met;

Identify departmental issues, recommend changes for continuous improvement, and problem

solve ongoing challenges for greater efficiency;

Provide and analyze monthly statistical reports on practice review related matters;
Assist with drafting quarterly and annual reports for the management team;
Provide backup support for direct reports, as needed;
Liaise with internal stakeholders to ensure service level expectations and stakeholder needs are

met;

Coordinate with the web development team for updates to the practice review website;
Provide timely updates to the Director on key matters;

PRS Management

Act as the primary contact for practice reviewers that encounter technical problems;
Create workarounds & solutions when technology issues arise;
Monitor 'bugs' identified and track status of their resolutions with the developers;
Coordinate testing of new changes and enhancements on a timely basis;
Work with IT on the deployment of updates to ensure the process is properly executed;
Design and generate reports to monitor various internal reporting items;
Import/export of updated glossary checklists in PRS as required;
Attend meetings with the developers as required;
Provide timely updates to the team on status related to issues and solutions;
Identify key issues/risks and discuss with the Director;

Departmental Administration and Other Duties

Supervise and monitor the roles and responsibilities of direct reports;
Distribute and/or reallocate work evenly to team members;
Motivate and mentor the team to achieve a high level of performance;
Meet regularly with direct reports to provide training and coaching;
Participate in organizational training and initiatives;
Provide administrative support to the SVP, Public Practice & Student Practical Experience on an

ad hoc basis as needed;

Other duties and special projects that may be assigned from time to time.

**Key Requirements: - Bachelor's Degree or post-secondary qualification in a related field, or equivalent experience;

Three (3) to five (5) years of relevant experience in an Administrative, Support or Assistant

capacity, including two (2) plus years of experience in a team member, team supervisor, or
similar role;

Intermediate proficiency with MS Office and Adobe, in particular Word, Excel, Outlook, and

PowerPoint;

Ability to work collaboratively as a member of a team and independently with mínimal supervision;
Meticulous attention to detail, refined organizational and time management skills and the ability to

multi-task;

Tactful and diplomatic, with an ability to adapt to the situation as required;
Proven selfstarter with a strong inclination to take initiative;
Excellent interpersonal and communication skills, both verbally and written;
Ability to learn and adapt quickly while facing everchanging demands
Proven ability to prioritize competing requirements and deadlines under pressure;
Strong people management skills with the ability to coach and motivate others;

qualifications, experience, and internal parity. Exceptions may be considered with further review.

posting will remain open until filled.

Why join our team? CPABC offers an entrepreneurial environment with a competitive compensation
package.

At CPABC we live our core values:
- _We Are Open _
- _We Work Together _
- _We Communicate _
- _We Improve Every Day _
- _We Are Professional _
- _We Laugh and Celebrate _

_About CPABC _:

The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and _

- out its primary mission to protect the public by enforcing the highest professional and ethical standards and _
- contributing to the advancement of public policy. CPAs are recognized inte