Supervisor - London, Canada - The Mule

The Mule

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Basic Gist:

We're not your traditional Mexican place. We just happen to think that tacos are a dish best-served fun, with a side of liquor. Welcome to The Mule, where tacos, tequila & bourbon come to party.

We are London's favorite lunch spot, regular late-night haunt, and go-to destination for a great bite & drink. Our tacos range from classic Mexican to weird-and-wild-you've-gotta-try-this.

All of our food is 100% gluten-free and we offer a variety of fare that is sure to satisfy either the most dedicated carnivore or delight your vegetarian and/or vegan side.

What's An "Other Bird"?

The Other Bird is a hospitality family that includes The Mule (_Hamilton, ON_), The Mule (_Cambridge, ON_), The Mule (_London, ON_), Hunter & Co (_London, ON_), Rapscallion (_Hamilton, ON_), Burro (_Burlington, ON_).

We are a young, growing and fun-loving company that believes in providing amazing culinary and service experiences.
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What's The Role?_

The FOH Supervisor works under the direction of The Mule's Management Team to ensure the daily success of The Mule's service & support teams.

The FOH Supervisor is responsible for ensuring The Mule's FOH restaurant is always welcoming, competently staffed, and is providing exceptional service to the hungry & thirsty masses of London.

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Key Responsibilities_

Ensure guests are given prompt, attentive and unobtrusive service at all times.
Ensure proper frontofhouse supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful and friendly manner.
Monitor daytoday FOH staffing levels, and effectively adjust labour accordingly.
Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
Liaise with the General Manager, as well as BOH Management, to ensure effective cooperation and communication at all times.
Take a proactive role in encouraging teamwork, cooperation, productivity and a positive attitude within the working environment.
Be able to access and understand all functions of Silverware, 7Shifts, MarketMan & Google G Suite.
At the end of all shifts, assist in completing all necessary daily reports and approving all cash outs.
Work as part of the FOH team in any position, including bartender, server or host, as needed.
Attend meetings, including The Other Bird Managers Meetings, and The Mule Staff Meetings.
Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events and overall communication.
Other tasks as assigned by the General Manager or FOH Manager.

Education & Experience Requirements:

3+ years FrontofHouse restaurant experience with consistent experience in both bartending and serving is required.
Availability to work late nights, weekends, and holidays is required.
Smart Serve certification is required.
FrontofHouse restaurant management experience is an asset.

Skills & Abilities:

Having strong organizational skills and attention to detail is paramount.
Excellent communication skills, both verbal and written.
Must be able to delegate tasks effectively, and work in a fast paced environment with multiple interruptions.
Must be able to work and lead effectively in a team environment.
Most demonstrate honesty and integrity.
Excellent interpersonal skills.
Ability to manage conflict calmly and effectively.

Does this sound like you? If so, we would love to hear from you

Job Types:
Full-time, Part-time, Permanent

Salary:
From $18.00 per hour

Benefits: