Student Service Representative, Financial Literacy - Greater Sudbury, Canada - Laurentian University

Laurentian University

Verified Company

Greater Sudbury, Canada

4 weeks ago

Posted by:

Sophia Lee

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Description

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Home > Career Opportunity

Student Service Representative, Financial Literacy:

Required Position:

Full-Time Appointment

Responsibilities:

The Student Service Representative will be the face of myLaurentian Hub, a comprehensive model of centralized administrative services with a special focus on information sharing and quality service provided by knowledgeable and courteous staff who support positive student experiences.

Ensure the delivery of exceptional customer service;
Works independently to resolve incoming requests, inquiries and issues, and to provide services;
Maintains confidentiality;
Balances a daily batch and cash float according to set guidelines and procedures;
Processes payments (including payments with cash, credit card, debit card, cheque, etc.);
Support the development and upkeep of monthly informational financial literacy campaigns
Support the development and upkeep of the Financial Literacy Self-Registration course on D2L, available in both French and English
Support the organization and development of financial literacy events
Assist with the administration of OSAP and various other federal and provincial loan programs, as well as scholarships and bursaries
Perform other duties directly related to this position as assigned.

Qualifications:

Undergraduate degree or threeyear college diploma;
One to three years of related experience;
Minimum 2 years of experience using database software;
Excellent, practiced and proven communication skills;
Excellent, practiced and proven professionalism;
Strong interpersonal and listening skills;
Possess a friendly, cheerful and pleasant disposition;
An exceptional team worker and pleasant colleague;
Ability to quickly learn, maintain, use and understand large amounts of information;
Proven problemsolving skills and resourcefulness;
Be a selfstarter;
Proven multitasking and time management skills;
Proven and demonstrated commitment for the customer experience;
Proven and demonstrated commitment for assisting students;
Demonstrated and practiced exceptional service delivery skills;
Strong ability to stay focused in a high pace work environment;
Experience accepting money transactions;
Flexible schedule with ability to work on evenings and weekends;
Experience delivering services related to OSAP and other university administrative services;
Experience with a CRM system is an asset;
Ability to work fluently, oral and written, in both official languages (French/English).

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m.

to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter hours per week.

Applications will only be accepted through
our online form.

Position No.
L4045-04
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Salary
$ $34.48 per hour
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Competition ends
Tuesday, March 26th 2024 at 4:30 pm

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