Manager, Financial Systems - Kelowna, Canada - Interior Health Authority

Description

Interior Health is looking for an experienced Manager, Financial Systems to join out team on a full time permanent basis at your Kelowna location.

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Worklife balance

Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

In accordance with established vision and values of the organization, the Manager, Finance Systems is responsible for defining the vision, definition, strategy, and standards of practice for the Finance Systems team (responsible for General Ledger/Accounting, Capital Planning, Accounts Payable, Materials Management, Physician Compensation, and other General Finance related Systems).

The Manager plans and coordinates the execution of strategic operational projects which deliver long-term mission-critical information and software systems for Interior Health, Northern Health (NH), PHSA and other health authorities.

Working closing with partners, the Manager manages and reviews customer requirements (as documented by multiple business analysts), provides consultation on alternative technical solutions, facilitates and ensures the resolution of operational issues, identifies gaps and opportunities that will benefit the entire organization and the environment, balances supply of General Finance Digital Health business analyst resources with the demands of the organization while prioritizing the continuous service requests.

As a trusted partner for Corporate Finance departments, the Manager is engaged in moving departments towards new technical and provincial standards, investigating new tool sets to promote efficiencies, while reducing resource requirements, and representing the financial teams in provincial discussions in systems standards of practice.

In alignment with IH's Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations, and implementing required corrective actions.

• Develop and deliver strategies and IT solutions that support the corporate finance department of IH and other supported Health Authorities (i.e. Northern Health), including but not limited to the alignment, re-engineering and implementation of standardized customer service processes, and practices within IH, NH and its customers.
• Represents IH in the information management information technology community for Financial Systems by liaising with the BC Ministry of Health and other organizations, software vendors, forums addressing advancements in technology, and on various internal and external committees as required.
• Participates in provincial governance committees and working groups to develop standards and set direction.

• Coordinating daily work activities of staff within the department by establishing work schedules and priorities, assigning tasks, assessing workload priorities, and communicating with other staff/departments.
• Maintaining timekeeping/payroll documentation and performing other related duties such as scheduling for relief staff, authorizing overtime, and arranging vacations in accordance with established procedures.
• Evaluating employee performance, determining related training and orientation requirements, and facilitating employee personal and career development.
• Assisting in the selection of staff by reviewing applicants, conducting interviews, checking references, and making hiring recommendations.
• Providing direction and coaching to team members to meet organizational and customer needs and expectations.
• Identifies and implements continuing education programs to maintain a high level of competence within the team.
• Interprets and administers collective agreements covering all bargaining unit employees, investigates and responds to routine and confidential employee issues and participates in grievance investigation and response, and attends third party hearings with a representative of the employer.

• Planning and overseeing the release of upgrades and enhancements to systems.
• Managing daily operational systems, including scarce resource allocation, budget management, project status reporting, metrics generation, work request management matching requests to skillsets, deadline management, existing system support/maintenance/upgrades, 3rd party contractor management, and prioritization.
• Developing and negotiating Service Level Agreements between IH Digital Health and its customer base (both internal and external), monitors service delivery expectations, issues, and challenges.
• Develops a framework for ongoing operational management and support of systems, ensuring the system grows to meet the changing needs of the organization.
• Acts as a liaison with members of the assigned areas/departments and customers and/or vendors to troubleshoot problems, assess priority, research, and evaluate alternatives, and implement recommendations.
• Providing direction to the Lead, Billing and Accounts Receivables
• Defines and establishes governance models pertaining to ownership, application accountability, policies and procedures, end-user support, Service Level Agreements, disaster recovery, and system development.
• In collaboration with the Digital Business Transformation team, conduct market research to outline new system solutions that will improve current and future business capability.
• Working closely with the Application Development and Automation team, to identify new improvement opportunities and support a collaborative working environment.
• Manages customer relationships and priorities, to assist in making recommendations for application and systems strategies to align with IH or cross-Health Authority priorities.
• Acts as the cross-organizational liaison between customer service teams and Tech service delivery units (both external and internal) for escalation, ensuring that inter-organizational issues are effectively managed, and emerging operational difficulties are resolved or escalated, in order to provide the best, most seamless services to our users.
• Performs other related duties as assigned.