Bilingual Intake Specialist - Mississauga, Canada - Bayshore HealthCare

Bayshore HealthCare

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DUTIES AND RESPONSIBILITIES

Review and enter information from client referrals into CRM database and forward appropriately
Receive inbound calls, place outbound calls, transfer calls and take messages from current and potential clients, prescribers and other healthcare practitioners
Schedules clients for care with a Team Resource, such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of the Team Resource; promote consistency of care and coordination of services
Notify clients and Team Resources regarding scheduled appointments and document all tasks and phone calls in CRM database
Handle and document client concerns and complaints in a timely manner and as appropriate, notify Supervisor; maintain appropriate documentation
Provide help and support to the team as needed
Participate in data integrity/file cleanup projects as required
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Assurance Requirements and other key performance metrics
Assist with training and mentoring of new staff
Participate in ongoing internal and/or external continuing education activities
Adhere to Bayshore Policies and Procedures
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns
Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
Perform other duties as assigned to assist the business as require

Job Qualification