Customer Service Representative - Toronto, Canada - Parts Town Canada

Parts Town Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative

About Us

Parts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada.

We are the leader within our industry and are looking to grow our team

Position Summary:

In the role of Customer Service Representative aka _Parts Expert_, the primary responsibility is selling the right parts to customers in a professional and timely manner, regardless of their geographic location.

Effective service is achieved by quickly and accurately assessing the customer's needs, researching, ordering, and ensuring delivery of the required parts.

As the face of Partstown Canada, the Parts Expert plays an important role as they deliver the professionalism, competence, and care that the customer experiences first hand.

This role will report into the National Director of Customer Service.

Job at a Glance

Manage all inbound/outbound calls in a courteous, customer oriented manner
Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
Listen to and understand customer needs and be able to provide quotes over the phone
Process customer purchase orders through the computer system, ensuring accuracy
Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
Maintain strong relationships with the customers and manufacturers
Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
Other duties as assigned

What we are looking for:

Bilingual French and English proficiency is preferred
Minimum high school graduation required
1 to 5 years of customer service experience
Previous experience in a role that involved parts and/or online and catalog research, and handson experience working with equipment and/or machinery would be considered an asset
Strong data entry skills and proofreading abilities
Ability to work in a high pressure, fast paced environment
Team orientated and customer service approach to work
Strong time management, organization and multitasking abilities