Customer Logistics Manager - Vaudreuil-Dorion, Canada - XTL Transport, Logistics, Distribution

XTL Transport, Logistics, Distribution

Verified Company

Vaudreuil-Dorion, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities:

1. Key

Elements

Develop and manage KPI's that speak to the following:
Service
Missed opportunity
Growth
Profitability
Implement operational process improvements
Execute and provide updates on key projects and objectives
Second point of escalation for customers, carriers and staff
Lead the following initiates: hiring, staff recognition, annual reviews, addressing disciplinary issues up to and including terminations
Organize and take part in professional development opportunities
Ensure supervisory staff are educating, training, and managing frontline

- operational staff

2. Developing

Capacity

Build carrier base and pipeline in relation to business needs and opportunities
Analysis carrier needs and develop system that allows logistic team to capitalize on such knowledge
Diversify with other Modes

3. Staff

Management

Conduct performance appraisals and review pay adjustments. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
Manage and delegate tasks based on roles, responsibilities and workload
Develop and train staff so that day to day logistics are executed as per SOP (service, compliance, administration, etc)
Supervisory responsibilities include, but are not limited to recommending hiring, coaching, skills development, recognition and rewards, staff productivity and performance management.
Responsible for scheduling vacations and time off per policy with the least amount of disruption to the department to meet customer needs.
Initiates positive methods of driving teammate excellence through follow up, providing consistent and fair feedback on performance. Takes action through coaching and counselling to correct behaviors.
Communicate and involve staff in results of business analysis and opportunities for improvement as well as opportunities for growth
Align staff objectives with Company objectives. Utilize management/communication tools such as job profiles and performance evaluations.

4.

Culture

Skills & Abilities

Minimum of 4 years transportation / logistics experience.
Minimum of 2 years supervisory experience.
Demonstrated leadership experience with teams.
Strong interpersonal skills including leadership, conflict resolution and team building abilities.
Dedicated to continuous improvement.
Proven analytical and problem solving skills. Ability to quickly understand and identify issues and propose solutions.
Proven ability to effectively prioritize work flow to ensure deadlines are met in a fastpaced environment.
Takes initiative, is proactive in their work, and resultsoriented.
Ability to manage and adapt to change.

Bilingual