Front Desk Agent - Drayton Valley, Canada - Holiday Inn Express Drayton Valley

Holiday Inn Express Drayton Valley
Holiday Inn Express Drayton Valley
Verified Company
Drayton Valley, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Front Desk Agent
Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable
Front Desk Agent to join us at the


Position Title:
Front Desk Agent


Accountable To:

SUPERVISOR

Essential Duties:


  • Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities
  • Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
  • Offer loyalty rewards, upsells and property features/benefits
  • Always demonstrate professionalism and comply with company standards of appearance
  • Maintain confidentiality of guest and proprietary information
  • Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
  • Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
  • Coordinate with Housekeeping to track and update room status in computer system
  • Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
  • Obtain vehicle license information and accurately record in guest's reservation file
  • Communicate with other departments to ensure guest requests are resolved without delay
  • Create reservations providing information regarding special rates, packages, and cancellation policy(s)
  • Promote Hotel rewards program and provide details regarding membership and benefits
  • Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch
  • Follow Health & Safety and Emergency policies and procedures
  • Maintain a clean and wellorganized work area
  • Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
  • Ability to multitask and work in fast paced environment
  • Ability to work various shifts including evenings, weekends, and holidays

Safety & Security

  • Maintain awareness of undesirable persons on property premises.
  • Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

Physical Requirement

  • Lift, carry, push, pull, and place objects weighing up to 30 pounds
  • Standing for extended periods of time

Education & Experience

  • High school diploma or equivalent education required
  • Minimum 2 years customer service experience required
  • Hospitality experience desired
  • Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred
2


Job Types:
Full-time, Part-time


Salary:
$16.00-$17.00 per hour


Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Drayton Valley, AB: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 4 years (preferred)
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