General Manager - Toronto, Canada - QuadReal

QuadReal

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion.

From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets.

QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves.

Now and for generations to come.

QuadReal:
Excellence lives here.

Reporting to the Director, Office Commerce Court, the General Manager is responsible for all aspects of property operations including tenant relations, operations, financial performance, and capital management.

The General Manager will provide guidance, coaching, and mentorship to the property team to achieve operational effectiveness, excellent customer service, and financial/budgetary performance, and will play an integral role in maintaining a best-in-class asset.

Responsibilities

Oversee management and operation of a downtown Toronto Class A mixed use office and retail complex.
Provide leadership to team of onsite staff; coach, mentor and provide support to staff to excel in their roles and meet business objectives
Provide strategic direction in the development and preparation of the annual revenue, expense, and capital budgets considering the asset objectives, capital resources, and operational requirements.
Interact and effectively communicate directly with Investment Management and Senior Management team on financial performance, property operations, staffing and tenant relations.
Ensure team are efficiently maintaining and repairing of properties to bestinclass standards.
Manage tenant relations program through personal contact, development of tenant retention plan, and excellent customer service.
Implement and maintain sustainability initiatives in line with QuadReal's goals, focusing on energy reduction and efficient operation of buildings; ensure compliance with government regulations, occupational health and safety standards and achievement of maintenance/life safety standards.
Oversee completion of capital and leasing projects on time and on budget.
Work collaboratively with Leasing Representatives to facilitate leasing targets.
Complete understanding and adherence to the Environmental Policy, the Code of Conduct and other policies and procedures relevant to the position as prescribed from time to time.
Keep abreast of new developments and industry standards by attending industry events and participating in company or industry committees.
Live and embody the QuadReal values.
Other duties as assigned.

Qualifications:

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Experience - Minimum 7-10 years of Class A office property management including leasing, maintenance, project management, financial reporting and staff management.
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Education

University degree and/or RPA or CPM designation.

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Experience

Minimum 8 years property management experience in commercial and retail portfolios, with a focus on Class A office properties.

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Sustainability

Experience with BOMA BESt,

LEED EB:
OM or other sustainable programs an asset.
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Education

Bachelor's degree or equivalent, Rental Property Management license and advanced courses in property management.

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Relationship/Leadership Skills

Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, tenants, and the public; able to partner with clients to meet client needs; selfmotivated, professional and flexible; able to motivate, empower and coach/counsel staff in the achievement of performance goals

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Organizational/Multi-Task Skills - Able to allocate one's time effectively, work under pressure and manage tight deadlines; able to handle multiple demands and competing priorities, adapt to new ideas and constant changes; able to cope with changing client needs and deliver successful results within agreed upon timeframes; detail oriented
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Decision Making Skills

Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change

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Computer Skills

Advanced knowledge of Word, Excel, and Powerpoint, and working knowledge of Yardi accounting system beneficial.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.

If you require accommodation, please advise the Talent Acquisition team member you are working with