Business Analyst with Contact Center - Toronto, Canada - Virtusa

Virtusa
Virtusa
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Looking for a Business Analyst with solid expertise in Contact Center!

  • Experience collaborating directly with clients on Contact Center Analytics use cases
  • Proficiency in contact center operations, products, and business processes
  • Conduct requirement gathering sessions with Line of Business and comprehend IVR Requirements
  • Create clear documentation of business requirements, functional/nonfunctional requirements, use cases, and call flows
  • Develop Business Solutions related to IVR and Routing Requirements
  • CCAS experience is a plus
  • Utilize Business Analysis tools such as JIRA and Visio

Job Types:
Full-time, Permanent, Fixed term contract

Salary:
From $90,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Schedule:

  • 8-hour shift

Experience:

  • Contact center: 4 years (required)
  • IVR: 2 years (required)
  • CCAS: 2 years (required)
  • Jira: 5 years (required)

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