Receptionist & Intake Worker - Toronto, Canada - Albion Neighbourhood Services

Albion Neighbourhood Services

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Receptionist & Intake Worker Internal-External Job Posting Description Full-Time Contract Position

Maternity

Leave Coverage (_Unionized_
)

The Receptionist/Intake Worker will be responsible for initial customer service response, reception activities and facilities in a manner that is consistent with ANS customer service policies and procedures.

The Receptionist/Intake Worker will be the first point of contact for clients, partners and the community at large, both in-person and over the phone.

Accountability

The staff members of Albion Neighbourhood Services are expected to be willing, when requested, to explain the reasons for a decision or action to other staff or community members, particularly when others are affected by the decision or action.

When affected by programming, policies and procedures, staff are expected to offer information and opinions when relevant for the development of new or changing services, policies and procedures.

The Manager is directly accountable to the Department Manager

Reports to:
Manager

Access Department

Responsibilities:

- person ensuring seamless client intake process in responding to client multifaceted

Ensure the required documents are complete prior to client's appointment with the
Ensure main reception and office equipment are
Provide assistance collecting user fees and ensure necessary documents are
Provide support for Voice Mail as
Ensure that public areas and kitchen are tidy, safe, and clean
Maintain office supply inventory and submit
Experience or familiarity with resources and services available in the community and neighbouring communities
Oppression Framework
Provide mediation and conflict resolution
Ability to multitask and prioritize
Demonstrated skills in administration, Microsoft office and use of
Excellent English communication skills, both verbal and written Other duties as

Provide photocopying and fax service to clients.

Minimum Qualifications

Relevant education and/or experience in administration/ reception and customer service
Excellent communication (verbal and written) and interpersonal
Knowledge of specific issues faced by the community and sensitivity to their
Knowledge of the Rexdale community is an
Experience in customer service and dealing with vulnerable
Develop and maintain working relationships with coworkers and community
Experience with maintaining statistics and
Strong written and oral communication
Competency in Microsoft Word, Outlook, and Excel, as well as data reporting