The Rec Room South Edmonton Common - Cineplex

Cineplex

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Work location:
S. Edm. The Rec Room

City:
Edmonton

What you will do:
Company Description

Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that's set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let's tell you a bit about this revolutionary new concept called The Rec Room.

The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong.

There is an auditorium-style venue offering live entertainment - musical acts, bands and comedians - and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming.

The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone's favourites, as well as an "eatertainment-style" concept in the games area.

A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events.

The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.

Job Description:

Job Duties:

Receive and record guests' reservations and assign tables
Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
Maintain familiarity with the composition of all menu items.
Enroll guest into membership program as required.
Speak with guests to ensure satisfaction with food and service, and attend to complaints
Let Rec Room leadership know about necessary dining room supplies and equipment
Inspect dining and serving areas and equipment
Support and coordinate activities of food and beverage servers and other serving staff
Accept payment from guests for food and beverage and games as required
Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
Attend to customer complaints satisfactorily.
Report any suspicious packages or parcels to management without delay.
Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
Carry out onthejob training to ensure subordinate staff can carry out their duties effectively.
Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
Ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress.
Attend meetings and training courses as required.
Contribute and create an environment for a guest to "Tell Better Stories"
Welcome all guests with a warm, friendly greeting.

Qualifications:

Requirements:

High school diploma or GED required. Applicants must be 18 years of age or older
A certificate or diploma in a related field preferred
Strong customer service and troubleshooting skills
1 year of restaurant service experience
Exceptional conflict resolution, negotiation, and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Professional appearance and manners
Strong work ethic and positive team attitude

Work Conditions: