Product Support Technician - Nanaimo, Canada - VMAC

Description

Are you passionate about customer support? Do you believe that the customer really does come first? Would you like to grow your career in Product Support in a Lean organization, as well as expand your knowledge of mobile air compressors? If you can answer "Yes" to those questions you may be the person we need to join our high-performance team of professionals as a Product Support Technician.

The Opportunity

You'll be providing in depth product support for VMAC's line of air compressors at VMAC's lean manufacturing facility in Nanaimo, BC.

Your key to excelling in this position will be bringing your practical automotive / mechanical expertise, your passion for helping our customers, your respect for coworkers and your educational background to real-world challenges in meeting our customers' needs.

You'll be expected to demonstrate a strong work ethic, an ability to resolve problems based upon facts, and an overwhelming desire to improve the lives of our customers and your coworkers.

About VMAC
Founded in 1986, VMAC Global Technology Inc.

the leader in compressed air innovation, designing and manufacturing the most innovative mobile air compressors and multi-power systems available, all within its 40,000 square foot facility in Nanaimo, BC.

Known for its innovation and technical advancements in manufacturing and engineering, VMAC's products are sold through a dealer network of over 300 global partners in North America, Europe, Australia, New Zealand, and the Middle East.

As a LEAN organization, VMAC focuses on continuous improvement throughout operations, far beyond just manufacturing. Improvement of processes and systems, safety, and respect for all coworkers and stakeholders is part of VMAC's core culture.

An award-winning organization, VMAC was named one of Canada's Best Managed Companies and Best Workplaces in Manufacturing for 2019 and is Great Place To Work Certified.

VMAC offers a competitive wage, employee profit-sharing plan, a comprehensive benefits package, and an inclusive, dynamic work environment.


Qualifications and Skills

• 3+ years of combined experience, 1+ years of directly relevant experience within the automotive industry, preferably in a customer support role.
• Significant "handson" experience in automotive disciplines.
• Outstanding communication skills and practices active listening.
• Excellent phone manner, able to maintain professionalism at all times.
• Outstanding computer skills in MS Office (Word, Excel, Outlook).
• Excellent command of written and spoken English and interpersonal communication skills.
• Demonstrable proven skills in handling stressful situations, effectively, respectfully and professionally in a Customer Service environment.
• Commitment to information accuracy and precision.
• Organizational, multitasking and time management skills.
• Ability to manage and coordinate multiple customers in a deadlinedriven environment.
• Desire to work in, and embrace, our lean culture.
• Excellent investigative and critical thinking skills.
• Acute attention to detail.
• Ability to work as a "handson" part of a team.
• Must be authorized to legally work in Canada.

- increase with experience.

Please submit a cover letter with your resume.


Job Types:
Full-time, Permanent


Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match

Schedule:

• Monday to Friday

Work Location:
In person