Customer Experience Agent - Drummondville - Soucy

    Soucy
    Soucy Drummondville

    4 days ago

    $80,000 - $130,000 (CAD) per year *
    Description

    Customer Experience Agent

    The art of customer service is your area of excellence as the main point of contact for our customers. Your organizational and communication skills are essential in understanding and anticipating their needs.

    • This position enables you to contribute to our customers' satisfaction, support sales growth, and increase Soucy's reputation.

    You will be responsible for order management and follow-up, including processing incoming customer orders, analyzing changes to orders, managing supplier orders, and monitoring deliveries.

    • You will also maintain fluid communication with production, shipping, engineering, and supplier teams to ensure optimal order fulfillment.

    In addition to these responsibilities,you will analyze data from various systems update information correct discrepancies participate in the new product development process continuous improvement of customer experience processes attend daily meetings with internal teams communicate customer feedback internally improve overall satisfaction

    * This salary range is an estimation made by beBee
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