IT Support Specialist - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

400662BR

Technology Solutions

Toronto, ON

March 6, 2023

Company Overview

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

Job Description:

About This Role

Provide 4th level support for production incidents as required and provide single point of contact for business communications related to production incidents, escalate as required
Identify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
Influence project direction: foresee issues and gaps, identify solutions, and provide guidance on resiliency and alerting and monitoring required for support

- test, debug, and performance analyze and document environment components

Troubleshoot initial failures, coordination of resolution efforts and communication with appropriate members
Collaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated
Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery
Participate in technology audits by gathering and providing evidence
Work with vendor partners for incident/problem resolution, coordinate change management, and ongoing support
Develop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions
Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness
May develop and/or contribute to negotiations of third party contracts/agreements
EMPLOYEE /

TEAM:
Work effectively as a team, supporting other members of the team in resolving critical service issues

Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Provide guidance and knowledge to L2 and L3 support teams, including knowledge transfer and training support
Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate other Assignments are highly complex and multifaceted

Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

It helps if you have:

Strong expertise in API, Microservices development and integration using Java/Spring Boot,
Experience with OAuth and event driven/messaging architectures
Strong Knowledge of modern digital architecture (cloud, containers, messaging and microservices).
Strong experience in DevOps pipeline, CI/CD and related tools
Expert in agile practices for software development
Expert in
.NET and Java, Spring/SpringBoot, REST API
JAVA or NODE.JS

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

- #TDCYBERSECURITY
- #LI-POST

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/int