service desk analyst - Thompson, Canada - Canadian Mental Health Association Thompson Inc.

Description

• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week
• Education: Bachelor's degree
• Experience: 1 year to less than 2 years
• or equivalent experience

Asset languages

• Cree
• Chipewyan; Dene Suline

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Certificates, licences, memberships, and courses

• Information Systems Professional (ISP)

Computer and technology knowledge

• iOS
• Internet
• Quick Books
• MS Office
• SQL
• Spreadsheet

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan