Bellperson / Valet / Driver (Gratuity Earning - Ottawa, Canada - Lord Elgin Hotel

Lord Elgin Hotel

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

SUMMARY:

RESPONSIBILITIES:

Act as an ambassador and welcoming component of our guests' arrival
Assisting with luggage to and from rooms
Creating and or locating items such as maps, directions or supplies that guests may require
Arrangement of transportation, reservations or services for guests as required (restaurant, theatre, etc.)
Problem solving guest concerns and proactively exceeding guest expectations
Valet parking of guest vehicles
Keeping adequate supplies of brochures, maps, and tourist information available for guest use
Providing thorough information about our hotel rooms, amenities, services and local attractions
Ensure timely retrieval of all luggage, packages etc. that have been checked at the bells stand

- using proper documentation procedures

Maintain post by bell desk and/or front entrance when not assisting a guest to ensure visibility and availability for all guests
Complete all required checklists/paperwork during shift as required.

Includes but not limited to:
valet list, check out log, daily checklist, valet

Responding promptly to all requests by guests and employees and informing appropriate contact of maintenance deficiencies, guest concerns or service issues
Working closely with all hotel departments to improve service delivery and efficiency
Participation in committees, focus group meetings and departmental meetings
Ensure the work environment is tidy and well organized at all times
Own the lobby
Other duties as assigned by supervisor or management may be modified upon business necessity.

QUALIFICATIONS:

Must have valid G license with excellent record and able to drive automatic and 5 speed vehicles
Excellent communication skills in English (other languages, including French, a definite asset)
Excellent organizational, interpersonal and administration skills
Demonstrated knowledge of guest/ customer service and a genuine desire to exceed guest expectations
Impeccable attention to detail while working in a fast paced environment
Must be flexible with regard to scheduling inclusive of weekends and holidays
Must be professional in appearance and demeanor, combined with approachability and empathy
Previous customer service experience a definite asset
Must be health & safety conscious
Ability to drive Manual Transmission ('stickshift') a requirement