spécialiste client - producteur principal - Mirabel - beBeeExpertise

Job title: Référent Support Produit

Description

Objectif de l'emploi:

• Participer au cycle de vie global du Produit en relayant la voix du Client, en étroite relation avec les équipes de Développement, Marketing et Ventes;


• Définir le support en service du Produit;


• Diriger toutes les activités liées au support fonctionnel du produit;


• Maintenir une carte des experts avec leurs compétences spécifiques qui peuvent être rapidement contactés pour résoudre les problèmes des clients ;​


• Garantir que le Support atteint les objectifs établis, notamment mais sans s'y limiter à la prestation étanche des services,  Service Level Agreement,  communication qualifièe ou d’autres valeurs. Prendre soin d’apporter toujours plus de valeur aux utilisateurs.

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