Service Coordinator - Vancouver, Canada - Integra Medical Consulting Inc.
6 days ago
Description
About us:
At Integra we guide and connect medical, health, insurance, human resources, labour relations, social service, education, and legal professionals to achieve positive, evidence-informed outcomes to move people forward.
Integrity is at the core of everything we do. We value honesty and prioritize building trust with both our team members and stakeholders.
Transparency is our foundation. We prioritize safety and clarity in navigating to the right path. We hold ourselves accountable to our clients and each other.
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Credibility is key at Integra. We welcome growth and challenge ourselves to improve daily. We foster and build expertise no matter the role we are in.
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Community is vital to us. We share laughter and champion equality, actively working towards equity in the spaces we operate and within our team.
This opportunity:
As our Service Coordinator, you'll provide administrative support for all front-end operations.
Supporting our client intake, scheduling management, medical documentation management and general reception and operations support, you will specifically complete consent and intake processes, conduct general reception duties, handle a multitude of documents and inquiries, and support all administrative departments.
-This role will eventually be a hybrid role between in office 4 days per week and from home 1 day per week however will start as a five day per week in office position. _
- The individual must be physically located in 50 km proximity to the Vancouver office. Hours of work will be adjusted between 6:30 am and 6:30 pm Tuesday to Saturday. Occasional adjustments may be made by mutual agreement with pay in accordance with employment standards or time off in lieu._
Responsibilities:
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Reception, Chaperoning, & Medical Professional Assistance (60%)_
- Notify staff and assessors of late or noshow examinees.
- Organize and maintain examining rooms throughout the day.
- Complete chaperoning duties as assigned or required (female)
- Scan and upload records, consents, and forms.
- Prepare charts and materials for medical professionals.
- Answer and direct phone call inquiries as required.
- Conduct office opening/closing procedures and room allocation.
- Order and maintain office and kitchen supplies.
- Provide administrative support to other departments, as necessary.
Document & Scheduling Support as required (20%)_
- Coordinate incoming and outgoing mail, faxes, and other correspondence.
- Check mail from the mailbox every morning and distribute to the departments.
- Receive, scan, and upload medical records to the system.
- Communicate with clients with respect to consents, intake forms and other matters.
- Ensure organization and completeness of files for all examinations.
- Identify and correct misinformation in the electronic chart by reviewing the letter of instruction for names, dates, and other pertinent information.
- Flag potential date and other conflicts to the intake and/or reports team for handling.
- Remove duplication in records and ensure an uptodate chart is on file.
- Export, update, and print days sheets for each week.
Reports Support/Coordination as required (20%)_
- Receive, transmit and annotate database with voice files, drafts, and final copies.
- Upload and download dictations and send to transcription companies.
- Monitor transcription company turn around and follow up, as necessary.
- Escalate edit queries to team lead and/or medical professional as required.
- Monitor reports due spreadsheet for impending deadlines, communicate deadlines to clients and/or medical professionals and escalate potential concerns to team lead.
- Coordinate scheduling of teleconferences between parties
- Open addenda and other service types and coordinate with the medical professional
- Track all activities in the system.
- Provide medical professional invoices to accounting department.
Other Duties as Assigned_
Requirements for this role:
- Experience in a fastpaced administrative position
- Experience working with Office 36
- A demonstrated history of dedication and hard work, setting and maintaining high standards for personal and team performance
- Ability to manage time effectively to meet deadlines and fulfill objectives, demonstrating integrity by not cutting corners and maintaining confidentiality when necessary
- Strong written and verbal communication skills, maintaining professionalism in all forms of communication
- Strong collaboration skills to effectively work with colleagues and supervisors to achieve common goals, upholding commitments and agreements even in challenging situations
- Takes ownership of tasks, pays close attention to important details, and demonstrates determination and perseverance in completing tasks
- Adaptability. You can quickly adapt to changing priorities and environments, stay calm under pressure, a
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