Manager, Commercial Program Delivery - Toronto, Canada - Four Seasons Hotels and Resorts

Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Commercial Program Delivery

This role is a key contributor to the Commercial Transformation team with a focus on the planning, oversight, and successful delivery of the Commercial program portfolio to help us deliver on our strategic plan and achieve our metrics, with the following 2 focuses:

Portfolio Management – Supports ongoing prioritization, tracking and reporting of our strategic project portfolio; helping translate our key objectives into actionable project initiatives with clear timelines, ownership, and definitions of success with a keen eye for optimization opportunities to maximize value delivery.

Program Execution & Oversight – Plays an active role to partner with business stakeholders, and in some cases, lead the development and oversight of key program delivery plans and associated program teams to operationalize our strategy drive program success.

The Manager, Commercial Program Delivery is a driven contributor with balanced experience in project management, planning, data analysis, and reporting.

The incumbent has experience collaborating across a diverse group of stakeholders; connecting workstreams and supporting a mandate to enable our teams to deliver results. The incumbent has advanced skills in creating systems and processes to gather and deliver updates in meaningful and logical ways; with strong verbal and written presentation skills.

What You'll Be Doing:

Portfolio Management

Key contributor in development and documentation of annual and quarterly program and initiative plans/priorities; prioritized against our strategy.

Works closely with project/initiative owners to gather and document progress updates, highlighting and tracking delivery barriers and supporting ongoing prioritization and trade-off discussions in line with business priorities.

Leads monthly portfolio performance analysis and reporting with Commercial leadership team, maintaining a finger on the pulse of the overall portfolio health.

Assesses and supports prioritization and management of different project dimensions, including resourcing/capacity, funding, risks & issues, and contracts/vendors.

Guides informed decision making and provides support/recommendations to mitigate risks and overcome delivery challenges.

Identify and lead opportunities to deliver gains in productivity and impact by making time, information, and decision processes more effective.

Collaborates with Manager, Commercial Performance to tie program and initiatives objectives to desired performance outcomes.

Coordinates with teams across Four Seasons to understand, identify and manage dependencies (including Operations, Technology, Legal, Finance, etc.)

Coordinates key presentations working across the team to develop cohesive materials – including Townhalls, Quarterly Business Reviews, Annual Property Guidance, Ownership/Board documents, Offsites, etc.

Program Execution & Oversight

Maintains strong ties to key strategic programs and associated initiatives, playing in a lead role in ideating/operationalizing governance structure and project delivery framework.

For key cross-functional strategic programs, takes a leadership role to organize and drive teams to showcase best-in-class program delivery from program structure ideation to program execution.

Engages with various stakeholders, including executives, project managers, team members, properties, and partners, to ensure a clear understanding of the program direction and progress.

Highlights success and opportunities in a balanced manner with a continuous-improvement mindset.

Plays an active role in supporting overall change management and team engagement activities as required, role-modelling excellence.

What You Bring:

5+ years progressive experience in analytics, strategy, planning, and change management / transformation work.

Post-secondary degree in related field or equivalent.

Experience within travel and hospitality an asset.

Experience managing diverse profile of people, processes, and budgets.

Experience supporting delivery of strategic priorities and initiatives.

Excellent time management skills.

Advanced skills in program/project management disciplines; including experience with project management software (i.e., ).

Understanding of travel and hospitality industry.

Advanced skills in Microsoft Office, including PowerPoint, Excel.

Strategic portfolio management.

Data-driven and analytical mindset.

Resource and budget management skills.

Who You Are:

Strong communicator with ability to understand and communicate complex ideas.

Critical thinker with ability proven ability to problem solve.

Possesses maturity, humility, and situational sensitivity; able to manage conflict constructively.

Works effectively in situations where information in ambiguous and adapts approaches as required.

Exhibits organizational and political intelligence with a one-team mentality.

Ability to handle competing priorities and re-prioritize as required.

Highly developed interpersonal skills with ability to effectively engage and influence leaders and team members across the organization.

Possesses a continuous improvement mindset and takes personal responsibility and ownership as a self-starter.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.