Elder Care Consultant - Toronto - Workplace Options

    Workplace Options
    Workplace Options Toronto

    1 week ago

    Description

    Overview

    Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

    Current Opportunity: Elder Care Consultant (French Speaking)

    Location: Toronto, Canada

    Onsite/Hybrid/Remote: Hybrid or remote depending on your proximity to our Toronto office

    Working hours: Mon-Fri 9:30am-6:00 pm EST

    Salary: $45,000 CAD per year plus competitive benefits offering

    Required Languages: Fluent English and French

    What you will do

    This role involves assisting and communicating with individuals around the world through phone, video, and online chat to provide exceptional service and support to employees and their families. Our Elder Care Consultants assist in locating and providing resources and referrals in their community. The ideal candidate would have experience working with the senior community. A background in Social work, Senior Care, and/or Community Engagement would be a plus. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO\'s core values. WPO relies on the consultant\'s telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

    Responsibilities

    • Assess the Employee's needs through targeted questioning.
    • Obtain employee's personal information and information on the individual needing care.
    • Provide a clear explanation of the issues/needs.
    • Obtain desired geographic location for resource search and any personalized criteria.
    • Provide top-notch customer service in written or verbal interactions with our clients and providers.
    • Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched resources that meet the client's needs.
    • Perform quality assurance callbacks to our clients.
    • Contact businesses or private individuals by phone in order to provide confirmed/ matched resources to meet the Employee's needs.
    • Produce grammatically correct and error free cover letters and resource forms.
    • Maintain communication with clients and associated EAPs as required.
    • Any additional tasks pertinent to the position, as deemed appropriate by management.

    Qualifications/Skills

    • Bachelor\'s Degree.
    • Strong written and spoken French and English communication skills.
    • Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
    • Proficient in conflict resolution skills.
    • Ability to organize and prioritize effectively.
    • Outstanding organizational, relationship-building and interpersonal communication skills.
    • Ability to maintain high quality work in all aspects of the position.

    What we offer

    At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

    • Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.

    At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

    We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

    For further details about WPO please check out our website and these short videos give a great overview of what we do. The videos are titled Human-Powered Care and The WPO Global Experience.

    Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details.


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