Resource Planner Canada - Richmond, Canada - Horizon Air

Horizon Air

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Horizon Air

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way.

Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.

In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary
This position supports resource planning activities including creating safe, cost-effective staffing plans for Customer Service at Horizon Air.

As a member of the Customer Service team, this individual contributor role ensures compliance with company standards and work rules on a system-wide basis and provides operational support for staff and gate planning.

Key Duties

Focus on utilizing flight schedules, staff forecasting, and gate planning guidelines and tools to design costeffective, efficient and activitybased staffing plans/shift bids for Agents in our Canadian locations.
Follow established procedures, and conduct research to make informed recommendations to ensures staff plans and agent bids follow company standards and collective bargaining agreements.
Support annual budget process by preparing and analyzing staffing projections and efficiency options for Agents.
Monitor draft flight schedules to ensure efficient Agent staffing levels and project hiring needs.
Provide input on staffing levels for Horizon stations. Travel to supported stations as needed or recommended to Station Managers and learn station specific staffing requirements.
Perform adhoc analyses, and complete projects as needed and assigned.
Support station operations by assisting with PTO, sick, etc. coverage needs.

Additional Details
This is a Non-Union position.

Job-Specific Experience, Education & Skills

Required

2 years of experience in Airlines operational experience, or related area.
Proficient in

Microsoft Office Suite:
Word, Excel, and Outlook.

Superior problem solving, planning, and analytical skills with the ability to develop efficient solutions.
Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to create collaborative relationships and tactfully communicate with others.
Detailoriented and highly organized with the ability to manage and execute on multiple priorities in a fastpaced environment.
Ability to work a parttime, inoffice work schedule.
Highly enthusiastic, team oriented and selfmotivated.
Willing to travel.
High school diploma or equivalent.
Must be authorized to work in Canada.
Ability to travel to the USA for various trainings, meetings, etc.

Preferred

Experience building work schedules with a bias for efficiency and productivity.
Currently qualified as a QX PSA but not required.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge.

Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate
CAD $21.73/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
Free standby travel privileges on Alaska Airlines & Horizon Air
Quarterly and annual bonus plans
Generous holiday and paid time off

Employment Type Part-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Requisition ID _ _