Dental Receptionist - Waterloo, Canada - Monarch Dentistry

Description

Join the Monarch Dentistry Team We are looking great Team Members to join our Waterloo location. The ideal candidates for our clinic is a multi-tasker who values playing their part for the team. We are looking for someone who provides outstanding treatment to our valued patients.

Responsibilities:
Act as the first point of contact to our team members and patients.
Oversee scheduling patient appointments efficiently; optimize the time and schedules of the dental professional team by minimizing gaps between appointments
Manage the daily team member schedule including verifying staff clock ins, updating Team member schedules as needed, coordinating coverage for vacation time, reviewing timeliness of appointment completion, and completing weekly and monthly reporting to our dentist
Build patient relationships through ongoing dialogue and resolving any escalated patient issues promptly
Responsible for the organization and co-ordination of office supplies, deliveries, petty cash, etc.
Manage the day to day finances by reviewing and processing accounts payable and receivable
collection of dental fees
manage accounts receivable and payment plans
interact with insurance companies (e.g. predeterminations, claim submission, etc)
generate various managerial reports
address all concerns in a timely manner with solutions that balance the needs of the business, patients and staff
monitoring employee shifts and managing staff vacation time
Work to improve clinic profitability by optimizing scheduling and reducing costs.

Requirements and Qualifications:
Experience as a dental office administrator / Office Manager / treatment coordinator.
Experience in optimization of scheduling patient appointments
Managerial or supervisory experience
Experience maintaining a professional level of patient privacy
Flexible schedule with ability to work evenings and weekends based on business needs.
Previous dental assisting experience is preferred
Strong organizational and multi-tasking skills
Punctual and reliable
Excellent interpersonal skills: demonstrated ability to adapt and respond to a variety of patients
Experience with Dental practice management software (such as Dentrix) is considered an asset

WHAT WE ARE OFFERING:
Permanent positions
Competitive wages
Ability to work at multiple locations
Great team to work with
Training and support from skilled colleagues
Collaborative team environment fast paced environment
Convenient and flexible working schedule

Language: Arabic speaking is an asset

Monarch Dentistry is an equal opportunity employer. We believe in creating a workforce as diverse as the communities we serve and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekends as needed

Work Location: In person