Manager, Patient Services - North Bay, Canada - Home and Community Care Support Services

Home and Community Care Support Services

Verified Company

North Bay, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

**_
CARE AND BE CARED FOR - THIS IS YOUR HOME_**:

Position:

Manager, Patient Services

Posting Number:
#096-23

Employment Status:
Permanent, Full-Time

Location:
Any North East Home and Community Care Support Services area

What will you do?

Home and Community Care Support Services is looking for a dynamic individual to support the daily operational delivery of patient service programs.

Reporting to the Director, Home and Community Care, this position will initially be assigned to lead and support a team of staff in the coordination and patient-specific ordering of medical supplies and equipment, in addition to other programs/services.

The Manager, Patient Services provides leadership, direction and operational oversight to ensure high quality patient services are provided.

KEY ACCOUNTABILITIES:

Responsible for management and distribution of Home and Community Support Services North East medical supplies and equipment for patient care;
Collaborates and provides support to Home & Community Care and Service Providers with critical service issues related to supplies and equipment orders;
Leads multiple projects or programs related to medical supplies and equipment including the planning, management, and implementation of the assigned project;
Develops and maintains various policies and procedures;
Establishes and maintains effective relationships with all key stakeholders to aid in the delivery of quality patient care;
Leads or represents Home and Community Support Services North East on multidisciplinary committees as well as interagency and provincial working groups;
Acts as a key clinical resource to all Home and Community Care Support Services North East staff and managers regarding owned medical supplies and equipment;
Continuously improves quality and efficiency of current processes, patient experiences, and other strategic priorities within the portfolio;
Contributes to a safe and healthy environment by following safe work procedures, reporting injuries, illnesses, and unsafe working conditions;
Ensures staff engagement and involvement for change initiatives;
Performs other duties as assigned.

POSITION REQUIREMENTS:

Registered Nurse in good standing with the College of Nurses of Ontario;
Significant experience in diverse and unionized community health care environments;
Leadership experience an asset;
Project management experience as asset;
Familiarity with patient needs for various medical supplies and equipment;
Working knowledge of community resources and support programs such as NIHB, ADP, ODSP;
Welldeveloped planning, organizing, critical thinking, decision making and evaluation skills;
Effective communication and interpersonal skills;
Strong coaching, negotiation and conflict resolution skills in order to find resolutions especially with physicians and clinical leaders;
Knowledge of quality improvement practices and models such as LEAN is an asset;
Considerable hands on knowledge of MS Office including Outlook, Access, Excel, PowerPoint, and Word as well as asset/inventory management software;
A valid driver's licence and access to a reliable vehicle;
Advanced oral and written proficiency in English is essential, with proficiency in French considered an asset.

How to Apply:

4:30 p.m.

May 26, 2023 to:

Please reference job posting #

096-23

when applying.

Equity, Inclusion, Diversity and Anti-Racism Commitment: