Call Center Representative II, Laboratory Medicine - Toronto

Only for registered members Toronto, Canada

2 weeks ago

Default job background
$20.83 - $26.04 (CAD)
+ Call Center representatives are the first point of contact for hundreds of Laboratory Medicine Program (LMP) clients on a daily basis. This experience with the call centre establishes the client's impression of and confidence in LMP. + As an integral member of the LMP Call Centre team, representatives provide exemplary client support including inquiries for all LMP departments, data base searches and maintenance, report handling for the various LMP clients including: UHN home hospitals and all external clients and quality management Must provide fast, accurate, pleasant and professional customer service to LMP staff and clients over the telephone Understands and uses all aspects of the laboratory reporting system, including sending reports to remote printers, faxing and via courier Maintains strict confidentiality according to UHN guidelines Adheres to policies and procedures related to report handling and is responsible for the distribution Job summary
Duties include providing customer support,
maintaining strict confidentiality,
and adhering to policies
  • Provide fast & accurate customer service
  • Maintain confidentially

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