Service Desk Technician - Oakville, Canada - Halton Healthcare Services

Halton Healthcare Services

Verified Company

Oakville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ref #:928886

Specific Department and Program:

ICT

Location:
Oakville

Posted Date:
Feb 13, 2024

Posting #:

Non Union

Position:
Help Desk Technician

Department:
Information Communication Technology

Status:
Permanent Full-time

Site:
Oakville (may be required to work at MDH & GH)

Halton Healthcare's vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers.

We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with 'exemplary patient care, always' at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities.

As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.

This is what you will be doing:

Technical hardware/software support

Provide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren't resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.

User Administration

Account administration
File administration
Account policies

Miscellaneous

Helpdesk database administration and maintenance.
Desktop deployment and lifecycle services
Technical procedural documentation
Configuration and Asset management
Incident and Change management
Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
Contributes to the development and implementation of the departmental strategic plan
Other duties as required

This is what you need to do it:

Information Technology Degree or Diploma required
Industry standard technical certifications (MCP/A+) preferred
Excellent verbal and written communication skills
Proven business analysis and problem solving skills
Proven superior customer service skills
Proficient with the Windows suite of operating systems and Microsoft Office product line required
Minimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills required
Knowledge of LAN environment preferred
Proven technical writing/documentation skills preferred
Must be able to work flexible hours as needed
Must be able to meet the physical demands of the position
Satisfactory employment and attendance record required

Date Posted:
February 13, 2024

Internal Applicants due by:
February 20, 202- In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination and Management Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare.

Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

In accordance with the _Accessibility for Ontarians with Disabilities Act _and the _Ontario Human Rights Code, _Halton Healthcare will provide accommodations throughout the recruitment and selection process. _If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation._
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scentfree environment for all employees and visitors to accommodate individuals' health concerns arising from exposure to scented products. We ask for everyone's cooperation in our efforts to accommodate health concerns._
All Halton Healthcare staff, professional staff and volunteers are encouraged to be vigilant about identifying and reporting safety incidents in their everyday practice. They also have a role in analysis, recommendations and follow through to implementation._