Administrative Assistant - Ottawa, Canada - Carleton University

Carleton University

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Duties and Responsibilities:

The Administrative Assistant, reporting to the Departmental Administrator, is an important position in Campus Safety Services (CSS) as it serves a number of functions.

One of the key duties of this position is to serve as the front line to the main office and shared services counter, and thus the incumbent must demonstrate superior customer service skills.

This position will also handle administrative duties in the front office as directed by the Departmental Administrator.

At times s/he will be required to act in place of the Departmental Administrator handling the Director's administrative duties and therefore tact, diplomacy, confidentiality and good judgment are essential.

Qualifications:

The incumbent must possess the following qualifications:

Superior customer service skills
Ability to represent the University and CSS in a professional and knowledgeable manner
Excellent organizational, time management, and administrative skills
Strong interpersonal skills
Skill in assessing client needs; requires the ability to ask a variety of questions to determine the real need of that individual
Excellent oral and written communication skills
Knowledge on using a cash register and debit/credit transaction machine.
Knowledge of search engines and web search techniques
Ability to adapt to a changing electronic environment
Ability to independently respond to queries and resolve problems
Thorough knowledge of secretarial, administrative and office procedures
Excellent records management and good accounting skills
Ability to meet strict deadlines with mínimal supervision
Ability to act with discretion, tact and diplomacy when dealing with students, faculty, staff and the public and sensitive information of the CSS.

Education and Experience:

The above is normally acquired through the:

The completion of secondary school and graduation from a minimum two-year business training program (or the equivalent).
Five years of related experience, in a customerfocused administrative area.

HR Note:

Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project.

The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one.

As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications.

Please note that applicants may be required to complete an employment test as part of the selection process for this position.

Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements.

Arrangements will be made to accommodate your request in a timely manner.

Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength.

We welcome those who would contribute to the further diversification of our University including, but not limited to:

women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.