Service Delivery Worker - Hamilton, Canada - March of Dimes Canada

March of Dimes Canada

Verified Company

Hamilton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

**Service Delivery Worker

Full Time (SDW), 35hrs/week
Hamilton, ON**
Duties include the following:
Using the electronic Quatro Scheduling system, the SDW will develop and revise ongoing master schedules for both consumer and staff in accordance with the consumer service and budgeted hours.
Develop and revise as needed, a master schedule, in accordance with the consumer service and budgeted hours.
Provide hours of service monthly reports to Supervisor.
Ensure consumerfocused service delivery and refer service complaints to supervisor for followup.
Provide administration support for Programs (i.e. correspondence, file management, coordinate staff meetings, orientation and training etc).
Payroll processing and verifying of personal expense statements to meet set deadlines identified by the payroll schedule.
Carrying the afterhours phone based on a rotating oncall schedule to cover evenings and weekends for consumers and staff.
Assists consumers in their own homes with activities of daily living in accordance with individual service plans and with March of Dimes Canada policies and procedures.

Background / Qualifications:

High School Graduate or equivalent
Ability to take initiative, multitask and work under pressure within deadlines
Demonstrated proficiency with computer hardware and software including MS Office, Navision and Quatro or equivalent scheduling system
Excellent telephone manner and customer service skills
Flexible to changing demands of the job
Excellent interpersonal skills, communication skills, and math accuracy
Excellent writing and proofing skills; exceptional organizational skills
Scheduling experience an asset
Must have a valid driver's license and reliable transportation

Allison Winger Position:
Community Support Supervisor

Please note that March of Dimes Canada has a mandatory COVID19 vaccination policy. All employees must be fully vaccinated against COVID19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation._

Salary:
From $20.29 per hour

Ability to commute/relocate: