Retail-West - Area Manager - AB - Calgary, AB
1 month ago

Job summary
This role is responsible for leading managing coordinating and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory across multiple customer banners.The key focus areas of this role are in managing Customer Experience & Retention Communication between United Customer & Partner Performance of our Partners & Cleaners Overall Store Operations Including store budgets profitability & KPIs Quality Standards & Audits Training Cost Management Increasing Revenue & Profits per Store and Customer Banners United & Customer Processes Policies & Guidelines Support to other Area Managers as required
- Customer Relationships Communication Build strong relationships with customers and business partners at store level cross-selling building trust deliver good service consistency follow through be a United brand ambassador and represent the brand positively
- Single point of contact at store level with customer for the communication between United and the customer for all services nights day porters outside services etc. and various departments within United
- Address store level customer concerns and provide timely effective solutions to problems
Job description
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